Terms & Conditions

Alrama is a web application that connects to your Shopify store account. No separate registration outside of creating an Alrama account is required to use it.

We are not obligated to release updates to the app, but we make reasonable efforts to keep it current, secure, and compatible with the Shopify platform.

Alrama owns, or has properly licensed, all proprietary content, software, and trademarks within the app, excluding designs and content you upload yourself.

We grant you a free, non-exclusive, non-transferable license to use the app for its intended purpose — designing, listing, and fulfilling print-on-demand products through your connected store. You may not copy, reverse-engineer, modify, or redistribute the app itself.

Either party may terminate this agreement at any time. On termination, your right to use the app ends; any orders already in production will still be fulfilled and shipped unless both parties agree otherwise.

Except as required by applicable law, our liability is limited to cases of intentional misconduct or gross negligence. Nothing in these terms limits liability for death, personal injury, or fraud where such limitation is not permitted by law.

A contract for a specific order is formed when a customer's order is submitted through your connected Shopify store and accepted by our system. These terms are provided in English and German; in case of conflict between translations, the version in the language you selected when creating your account governs.

We maintain the blank-product catalog and print methods available through the app, produce and quality-check ordered items, and package and ship them under your brand (neutral packaging, no Alrama branding on the outside of the parcel or on any packing slip visible to your customer).

We ship using third-party carriers. Risk of loss passes to the carrier upon handover. Estimated delivery times are provided in good faith but are not guaranteed; we are not liable for carrier delays outside our control.

Customer payments for orders are processed through your Shopify store's own payment provider (e.g. Shopify Payments). Our production and shipping fees are settled separately, per the pricing and billing arrangement on your account.

Because every product is manufactured to order with the customer's specific design, standard consumer withdrawal rights for made-to-order/personalized goods do not apply, to the extent permitted by applicable law.

Any damage occurring in transit must be reported to us and the carrier as soon as reasonably possible, and in any case within the timeframe required for a valid carrier claim, so we can pursue a claim and arrange a replacement where appropriate.

Any design, artwork, or text you or your customers upload remains your property. We claim no ownership over it and use it solely to produce the ordered item. You are responsible for ensuring you have the rights to use and reproduce any design you upload.

Production and shipping prices shown in the app are net amounts, exclusive of applicable taxes unless stated otherwise.

These terms are governed by the laws of Germany. If any provision is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be replaced by one that most closely reflects its intended purpose.